Bringing Back Your Trusted Community Insurance Agency

Privacy Policy

Privacy Policy
Effective Date: April 9, 2025
1. Introduction
Andrade Mejia Agency ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website andrademejiaagency.com (the "Site"), use our services, or communicate with us, including via SMS/text message.
Please read this Privacy Policy carefully. By accessing the Site or using our services, you acknowledge you have read and understood this Privacy Policy. If you do not agree with the terms, please do not access the Site or use our services.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy.
2. Information We Collect
We may collect personal information directly from you, automatically when you interact with our Site, and sometimes from third parties. The types of personal information we may collect include:

  • Personal Identifiers: Name, postal address, email address, phone number.

  • Customer Records Information: Insurance policy information, claims history, driver's license number, social security number, bank account information for payments, signatures. (Note: Collection of SSN requires strong justification and security protocols).

  • Commercial Information: Records of services purchased or considered, or other purchasing or consuming histories or tendencies.

  • Internet or Network Activity: IP address, browser type, operating system, referring URLs, pages viewed, dates/times of access, information collected through cookies and similar tracking technologies (see Section 6 below).

  • Professional or Employment-Related Information: If you apply for a job with us, information such as your resume, employment history, education history.

  • Communications Data: Information you provide when you contact us (e.g., via email, phone, SMS, web form), including records of those communications. If you consent to SMS communications, we collect your phone number for that purpose and may store message records.

  • Geolocation Data: We may collect your device's location if you grant us permission. (Note: Ensure this is accurate and permission is properly obtained if collected).

3. How We Use Your Information
We use the personal information we collect for various business purposes, including:

  • Providing Services: To provide you with insurance quotes, process applications, manage your policies, handle claims, and fulfill our contractual obligations.

  • Communication: To communicate with you about your policies, quotes, claims, appointments, respond to your inquiries, send service updates, technical notices, security alerts, and support messages. This includes sending SMS messages if you have consented.

  • Billing and Payments: To process payments and send billing information.

  • Website Operation & Improvement: To operate, maintain, and improve our Site, understand user preferences, analyze trends, and enhance user experience.

  • Marketing & Promotions: To send you information about products, services, promotions, or events we think may interest you, subject to your consent where required (including SMS promotions if consented to). You may opt-out of marketing communications at any time.

  • Compliance & Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests; to enforce our terms and conditions; and to protect our rights, privacy, safety, or property, and/or that of you or others.

4. How We Share Your Information
We do not sell your personal information in the traditional sense (i.e., for monetary value). However, we may share your information with third parties in the following circumstances:

  • Insurance Companies & Partners: To obtain quotes, underwrite policies, and process claims, we share necessary information with insurance carriers, brokers, managing general agents, and other insurance-related partners.

  • Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as:

  • Communications platforms

  • Customer Relationship Management (CRM) systems

  • Email service providers

  • These providers are contractually obligated to protect your information and use it only for the services requested.

  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, act in urgent circumstances to protect the personal safety of users or the public, or protect against legal liability.

  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

  • Affiliates: We may share information with our affiliated companies, if any, who are required to adhere to this Privacy Policy.

  • With Your Consent: We may share your information for other purposes with your explicit consent.

SMS/Text Messaging Data Sharing: Specifically regarding SMS opt-in data and phone numbers collected for SMS purposes: This information is not shared with or sold to any third parties or affiliate companies for their own marketing purposes. Data is shared with our communication partners solely for the purpose of sending and receiving the SMS messages you have consented to receive from Andrade Mejia Agency.
5. Security of Your Information
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse.
6. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. Cookies are small data files stored on your hard drive or 1 in device memory that help us improve our Site and your experience. Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Site.

7. Your Privacy Rights (California Residents - CCPA/CPRA)
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

  • Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business purposes for collecting, selling, or sharing the information, and the categories of third parties to whom we disclose information.

  • Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions (e.g., information needed to complete a transaction, provide a requested service, comply with legal obligations, etc.).

  • Right to Correct: You have the right to request the correction of inaccurate personal information that we maintain about you.

  • Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the "sale" or "sharing" of your personal information to third parties. As noted, we do not "sell" personal information for monetary value. "Sharing" under CCPA/CPRA may include disclosing personal information for cross-context behavioral advertising.

  • Right to Limit Use of Sensitive Personal Information: If we collect "Sensitive Personal Information" (as defined by CCPA/CPRA, such as SSN, driver's license, precise geolocation, account log-in combined with password, racial/ethnic origin, etc.), you have the right to limit its use and disclosure to specific purposes permitted by law (e.g., providing requested services, ensuring security, verifying identity). (Note: SSN and Driver's License listed in Section 2 are considered Sensitive PI).

  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Exercising Your Rights:
To exercise your rights to know, delete, or correct, please submit a verifiable consumer request to us by either:

Only you, or someone legally authorized to act on your behalf (an authorized agent), may make a verifiable consumer request related to your personal information. We will need to verify your identity before processing your request (e.g., by asking you to provide information matching our records). We will respond to your request within 45 days, potentially extending by another 45 days with notice if reasonably necessary.
SMS Opt-Out: You can opt-out of receiving SMS messages at any time by replying "STOP" to any message you receive from us.
8. Children's Privacy
Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16 without appropriate consent, we will take steps to delete such information promptly. If you believe we might have any information from or about a child under 16, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
10. Contact Us
If you have questions or comments about this Privacy Policy or our privacy practices, please contact us at:
Andrade Mejia Agency
514 Commerce Ave Suite F
Palmdale, CA 93551
Phone: 661-847-3244
andrademejiaagency.com